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Popular: WhatsApp Fee reminders AI chatbot Billing
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Getting Started

Set up your account, connect your first channel and go live.

12 articles

AI & Automation

Train your AI chatbot, build flows and configure handoffs.

18 articles

Education ERP

Admissions, attendance, exams, fees and parent app setup.

24 articles

Channels

WhatsApp, Instagram, Facebook, Telegram, SMS, RCS, Voice, Email.

16 articles

Billing & Plans

Manage subscriptions, invoices, upgrades and payment methods.

8 articles

Security & Privacy

Data protection, DPDP compliance, roles and access control.

6 articles
Most Read

Popular Help Articles

The guides our users open most — step-by-step, practical, tested.

How to connect WhatsApp Business API to HelloBotz AI & Automation 5 min read
Set up fee reminders and online payment collection Education ERP 4 min read
Train your AI chatbot on your course catalogue AI & Automation 6 min read
Invite counsellors and assign lead permissions Team & Access 3 min read
Configure DLT templates for SMS in India Channels 7 min read
Build a WhatsApp drip campaign for new enquiries AI & Automation 5 min read
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FAQ

Frequently Asked Questions

Quick answers to the questions we hear the most.

How do I reset my admin password?
Go to the login page and click "Forgot password". You'll receive a reset link on your registered email. If you're the account owner, you can also reset your password from Settings → Security inside the dashboard.
Can I use my own domain for sending emails?
Yes. In Channels → Email → Domain Setup, add the SPF, DKIM and DMARC records we provide to your DNS. Once verified, all emails send from your own domain with 99%+ deliverability.
Why are my WhatsApp messages failing?
Most common causes: (1) Business verification pending with Meta, (2) template not yet approved, (3) sending free-form messages outside the 24-hour window, or (4) the recipient has not opted in. Check Channels → WhatsApp → Health for details.
How many team members can I add?
Starter: up to 5 users. Growth: up to 25 users. Enterprise: unlimited. Each user can have a distinct role (Admin, Counsellor, Teacher, Accountant).
Is there a free trial?
Yes. Every new account gets a 14-day free trial with full access to the platform. Book a demo and we'll set you up with your own data so you can test in a real environment.
How do I export my data?
You can export leads, students, fee records and reports as CSV or PDF from any list view. For a full account export, go to Settings → Data & Privacy → Export.
Do you support multiple campuses?
Yes. Our Multi-Campus structure gives central leadership a unified dashboard while each campus retains its own admins and workflows. Available on Enterprise plans.
How do I cancel or downgrade?
Go to Settings → Billing → Change Plan. You can downgrade or cancel anytime — no lock-in. Your data remains accessible for 90 days after cancellation.
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